Join Goby's Customer Experience team!

Analyst

Analyst

Remote

Overview

The Analyst will be responsible for collecting, interpreting, and analyzing data to solve customer needs. This position will leverage streamlined processes, structured problem-solving techniques, and data management principles to drive customer value. The Analyst will work closely with Customer Success Managers and Consultants to ensure that all the foundational elements of customer accounts are effective and support customer success.

Key Responsibilities

  • Work closely with customers to resolve data issues
  • Present data analysis reports to internal and external stakeholders
  • Develop effective actions and guidelines that enable process improvements
  • Manage the customer onboarding process to Goby’s platform and oversee ongoing maintenance
  • Manage customer relationships to promote and create value through strong business acumen, problem-solving skills, and relationship-building
  • Work with Goby’s internal leaders and teams to continuously improve company products and offerings to drive growth

Skills

All Goby roles are measured on the following competencies:

  • Leadership: Demonstrate initiative and an ownership mindset by identifying and initiating value-add opportunities, both internally and externally
  • Problem Solving: Leverage strategic thinking and focus on root causes to constructively solve problems
  • Effective Communication: Exhibit the ability to set and manage client’s expectations, along with the ability to communicate comprehensively and cohesively in written and verbal form
  • Operational Understanding: Meet client needs through a strong grasp of processes, technology, and objective use of data
  • Teamwork: Collaborate effectively with management and the entire Goby team

Qualifications

The ideal candidate will have the following professional experience:

  • Bachelor's degree in engineering, sciences, or business
  • 2–4 years of relevant experience in a project environment serving customers and/or internal stakeholders (e.g. external or internal consulting or similar corporate roles with a mix of day-to-day operations and time-bound project experiences is preferable)
  • Data experience is required and working with SQL is strongly preferred
  • Demonstrable interest/experience in sustainability and ESG initiatives (preferred, but not required)
  • Demonstrable experience working across functions and seniority levels
  • Understanding of process methodologies and effective use of data, especially if trained in methodologies such as Six Sigma, or similar analytical frameworks
  • Strong experience with technology platforms such as ERPs, CRMs, or related niche technologies
  • Understanding of SaaS business model
  • Ability to learn and assess customer needs and a variety of business operating models

Goby Benefits

  • Healthcare coverage
  • Paid leave
  • Paid time off
  • 401(k) retirement plan
  • Office amenities include foosball & ping pong tables and a private outdoor patio
  • Building amenities include 24-hour door staff, a health club, and a golf simulator

Employment Type

  • Full-time
  • Remote or on-site at our office in downtown Chicago, IL
  • This position is not eligible for H1B or other work visa sponsorships

About Goby

Goby, a Conservice company, is a fast-growing organization looking for eager ESG enthusiasts who want to grow with us. The people at Goby are smart, creative, and mission-driven. Flexibility, curiosity, a growth mindset, and a strong work ethic are essential for all Goby positions. We are united by a common goal: to create the world's leading ESG platform. As a company, we value creativity, accountability, and respect.