Join Goby's Back Office team!

Billing & Collections Specialist

Billing & Collections Specialist



The Billing & Collections Specialist will work closely with the Senior Account Analyst to ensure accurate and timely billing, collections, and cash application.

Key Responsibilities

  • Create & send invoices to customers based on contractual billing schedules
  • Respond to billing inquiries & resolve questions in a timely fashion
  • Work assigned portfolio of customer accounts to ensure timely collection of balances to minimize delinquencies
  • Record customer deposits & cash applications
  • Review & enter expense reports for employees as needed
  • Maintain notes on unbilled revenue schedule
  • Other duties, as assigned


All Goby roles are measured on the following competencies:

  • Leadership: Demonstrate initiative and an ownership mindset by identifying and initiating value-add opportunities, both internally and externally 
  • Problem Solving: Leverage strategic thinking and focus on root causes to constructively solve problems
  • Effective Communication: Exhibit the ability to set and manage client’s expectations, along with the ability to communicate comprehensively and cohesively in written and verbal form
  • Operational Understanding: Meet client needs through a strong grasp of processes, technology, and objective use of data
  • Teamwork: Collaborate effectively with management and the entire Goby team


The ideal candidate will have the following professional experience:

  • Bachelor's degree in business, accounting, or related field
  • 2 - 4 years related experience in billing and collections
  • Extensive knowledge in the use of Microsoft Office Software
  • Must have excellent interpersonal communication skills, both verbally and in writing
  • Demonstrable experience working across functions and seniority levels
  • Must have strong organizational, negotiating, problem solving skills
  • Experience with consulting or professional services highly preferred

Goby Benefits

  • Healthcare coverage
  • Paid leave
  • Paid time off
  • 401(k) retirement plan
  • Office amenities include foosball & ping pong tables and a private outdoor patio
  • Building amenities include 24-hour door staff, a health club, and a golf simulator

Employment Type

  • Full-time
  • Remote or on-site at our office in downtown Chicago, IL
  • This position is not eligible for H1B or other work visa sponsorships

About Goby

Goby, a Conservice company, is a fast-growing organization looking for eager ESG enthusiasts who want to grow with us. The people at Goby are smart, creative, and mission-driven. Flexibility, curiosity, a growth mindset, and a strong work ethic are essential for all Goby positions. We are united by a common goal: to create the world's leading ESG platform. As a company, we value creativity, accountability, and respect.