Join Goby's Customer Experience team!

ESG Manager

ESG Manager



The ESG Manager will report to the Senior Director. This position will be responsible for assisting the Senior Director with managing the business line of ESG for CRE services for Goby with regards to driving profitability with very high levels of customer satisfaction and retention.

Key Responsibilities

  • Own and manage a customer relationship at the executive/stakeholder level for 10+ accounts
  • Manage a team of 6-10 associates, including consultants, data analysts, and solutions architects
  • Accountable for account and team health, and ultimate success and retention of the customer
  • Provide program management and strategic planning for customers as required per contractual agreement
  • Understand each customer’s contracted scope and company’s ESG goals; identify upsell opportunities
  • Manage contract requirements and customer expectations
  • Assign projects to team members based on workload and skill set
  • Identify any core competency deficiencies in staff and rectify through training or hiring
  • Knowledge and comfort with ESG concepts and trends
  • Can deliver on portfolio-level strategic and planning deliverables
  • Work with Director and above on department and company-wide initiatives including upskilling and platform enhancements
  • Coach team members through career growth paths


All Goby roles are measured on the following competencies:

  • Leadership: Demonstrate initiative and an ownership mindset by identifying and initiating value-add opportunities, both internally and externally
  • Problem Solving: Leverage strategic thinking and focus on root causes to constructively solve problems
  • Effective Communication: Exhibit the ability to set and manage client’s expectations, along with the ability to communicate comprehensively and cohesively in written and verbal form
  • Operational Understanding: Meet client needs through a strong grasp of processes, technology, and objective use of data
  • Teamwork: Collaborate effectively with management and the entire Goby team


The ideal candidate will have the following professional experience:

  • Bachelor's degree required
  • 3+ years of experience in a leadership role and leading a team of at least 4-5 people
  • Expert in project management and how to reduce risk along critical path
  • Foundational knowledge of GRESB, Energy Star, CDP, GRI, DJSI, SASB, and TCFD Frameworks (preferred, but not required)
  • Proficiency in Microsoft software applications, particularly Excel
  • Experience assessing GHG Inventories (real estate experience is a plus)
  • Experience using (preferred, but not required)

Goby Benefits

  • Healthcare coverage
  • Paid leave
  • Paid time off
  • 401(k) retirement plan
  • Office amenities include foosball & ping pong tables and a private outdoor patio
  • Building amenities include 24-hour door staff, a health club, and a golf simulator

Employment Type

  • Full-time
  • Remote or on-site at our office in downtown Chicago, IL
  • This position is not eligible for H1B or other work visa sponsorships

About Goby

Goby, a Conservice company, is a fast-growing organization looking for eager ESG enthusiasts who want to grow with us. The people at Goby are smart, creative, and mission-driven. Flexibility, curiosity, a growth mindset, and a strong work ethic are essential for all Goby positions. We are united by a common goal: to create the world's leading ESG platform. As a company, we value creativity, accountability, and respect.